Questions we get asked most.
Clear answers to what you're probably already wondering.
General
5 Is Allay suitable for all Malaysians?
Absolutely, Allay is built for all Malaysians.
Simply select whether you'd like to use the Muslim or non-Muslim mode and the app will personalise everything accordingly.
Do I need to be the executor or next-of-kin?
Nope, Allay is for anyone who has lost a loved one.
How long does it take to sort everything out?
It varies. Malaysian families typically take around 24 months to navigate everything.
- • Executors typically take 18 to 24 months
- • Those handling financial or legal matters around 14 months
- • Those helping with daily needs at least 12 months
My loved one passed away months ago. Can I still use Allay?
Absolutely, Allay can support you wherever you are in the process.
Is Allay available in my country?
Allay is currently only available in Malaysia. We're working on bringing Allay to more countries in the future, so stay tuned.
Allay App
4 How does the Allay app work?
Answer a few simple questions when you first log in and Allay will build you a personalised roadmap straight away.
Tap any task to see what to prepare, where to go and what to do.
Lean on our tools to manage the estate, notify loved ones, find verified service providers and identify benefits you may be entitled to. Our Library and Grief section are there whenever you need them.
Is my information safe with Allay?
Absolutely. Allay uses bank-grade encryption to protect your data, both in transit and at rest. Access is verified through a single-use code sent to your email. No passwords, nothing to steal.
All payments are handled entirely by Stripe, so Allay never sees or stores your card details. Your family's information is private by default and only visible to you.
Where does your information come from?
Everything in Allay has been thoroughly researched and reviewed by subject matter experts.
It's not a substitute for personalised advice from your lawyer or accountant, but it'll give you a solid foundation to understand what's happening and what to do.
Do I need to download anything?
Nope, Allay is a web app.
Once you sign up, simply tap the Log In button above to access it from any device, anytime.
You don't have to do this alone.
Everything you need to navigate loss in Malaysia, in one place.
RM499 for a full year of support.
More questions? Contact us and we'll do our best to help.